Get in Touch With Us
Got a question about a review, spotted something that needs updating, or want to suggest a brand for us to look at? This page covers how to reach the team behind Non Gamstop Casinos and what kind of messages we can actually help with.
The Best Way to Reach Us
Email is the most reliable route. Write to us at [email protected] and a real member of the team will read your message — we do not run this through automated ticketing. Include a short line on what your query relates to (a specific review, a payment method, a bonus term, or a general question) so we can point it at the right person straight away.
We aim to reply within a couple of working days. During busier periods, particularly around new casino launches, it may take a little longer, but every message gets a response.
What We Can Help With
- Questions about our rankings — If you want to know why a brand such as Betmica or Kikibet sits where it does, or how we weigh welcome offers against things like payment speed and game range, we're happy to explain our reasoning in more detail than the page allows.
- Corrections and accuracy checks — Bonus terms, wagering requirements and licensing details change. If you've noticed something on the site that looks out of date, tell us and we'll review it.
- Site suggestions — If there's a topic around slots not on GamStop, non-GamStop payment methods, or new casino sites you'd like us to cover, we take reader suggestions seriously when planning future content.
- General queries about GamStop and self-exclusion — We can point you towards the relevant section of the site, including our guide to trusted non-GamStop casinos, but we are not a support service and cannot give personal advice on your exclusion status.
What We Cannot Do
We are an independent comparison site, not a casino operator, a payment processor or a regulator. That means we cannot:
- Process deposits, withdrawals or account queries for any brand listed on this site — those need to go through the operator's own support team directly.
- Remove or reverse a GamStop self-exclusion — that request has to go through GamStop itself, or through the casino's own account settings if you registered directly with them.
- Offer financial, legal or emotional support advice. If gambling is affecting you or someone close to you, please seek out a dedicated support organisation rather than relying on a comparison site for guidance.
A Note on How We Work
Some of the casinos featured on Non Gamstop Casinos, including those in our current rankings such as Betninja, WinnerIsland and Rivo, pay us commission if a reader signs up through our links. This never decides where a brand sits in our tables — our ranking is based on our own research into offers, game selection, payment options and licensing, not on who pays the most. If you have a question about how a particular listing was assessed, that's exactly the kind of message we want to see.
Before You Write In
A few quick checks can save you a reply cycle:
- Check whether your question is already answered on the relevant review or on our main GB casino guide — offer terms, spin counts and minimum deposits are usually listed there.
- If you're asking about a specific bonus, mention the casino name and the offer you saw, since terms can be updated by operators without notice.
- If you're 18 or under, please note that none of the content on this site is intended for you, and we cannot correspond with under-18s about casino products.
We read everything that comes in, and we'd genuinely rather hear from you than have an error sit uncorrected. Thanks for taking the time to get in touch.